{"id":3563,"date":"2024-08-15T08:13:52","date_gmt":"2024-08-15T06:13:52","guid":{"rendered":"https:\/\/valleventis.com\/faq\/"},"modified":"2024-09-30T19:19:13","modified_gmt":"2024-09-30T19:19:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/valleventis.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]FAQ EN and EN1<\/strong>.<\/strong>Order<\/strong> 1.1 How do I order something on valleventis.com?
\nThe perfect clothes for the office, a night out on the town or parties are now just a few clicks away if you\u2019ve chosen to shop on the site.
\nYou can shop online for the piece you want (or see what\u2019s new by clicking on the NEW button) or shop by category (dresses, blouses, shoes, accessories, etc) using the filters provided.
\nYou can also find categories like shoes, handbags, accessories (including jewelry), gift suggestions, lifestyle (for unique interior design ideas and item design) or bridal (you can order your dream dress or bridesmaids dresses exactly as you envision them or unique accessories available in stock).
\nClick on the image to read the product details, namely the product information and size options for the selected product or write to us for special orders or made to order products by clicking on the \u2018CONTACT US\u2019 button in the top right hand corner.
\nPlease keep in mind that the prices shown on the website are in EUR or RON and include VAT.
\nAny extra costs for transportation will be added to the price of the final products before payment.
\nIf you are buying from outside the EU, prices will be shown at the current conversion rate and will be shown in approximate value.
\nThe final price for overseas customers will be calculated according to the conversion rate on the day the order is paid or your bank processes the transaction.
\nTo add an item to your cart, first select your size (if applicable) then click \u2018Add to Cart\u2019.
\nYou can see your chosen products in your shopping cart.
\nYou also have the option to remove products from your cart by pressing the \u2018Remove from cart\u2019 button.
\nPress \u2018return to site\u2019 to browse through the products further or if you are ready to finalize your order, press the \u2018finalize order\u2019 button.
\nFinalize your order.
\nFor customers who are not registered on the site, please complete the \u2018Payment Address\u2019 form.
\nMake sure you have completed all the boxes marked with *.
\nIf you are already registered on the site, access your account using the e-mail address and password created for your account.
\nPayment can be made by debit or credit card, PayPal or bank transfer.
\nPlease read the Terms and Conditions carefully before placing your order, as each time you place an order on our website you will need to confirm that you have read and accepted them.
\n1.2 How do I find the right size?
\nThe sizes on the website are French.
\nYou can go to the \u2018Sizing Guide\u2019 for each selected piece to see specific sizing details.
\nPlease find your size according to the size guide.
\nAlso, for specific designs or made to order pieces, you may need to measure yourself as explained in the guide.
\n1.3 Can I send a piece from the website as a gift?
\nYes, just mention your new delivery address in the comments.
\n1.4 How do I know if the order has been successfully placed? After a few moments you will receive order confirmation by e-mail when the order has been successfully placed.
\n2. Payment 2.1 Which payment methods do you accept?
\nYou can pay your order by credit or debit card or bank transfer.
\n2.2 Where do I send the bank transfer?
\nPlease send your payment to: S.C. IRIS SIMARA S.R.L. | VAT No: 42075009 | J24\/4\/2020 Tel: 0743 062 419 , email: contact@valleventis.com BCR BAIA MARE ACCOUNT RO: RO60BRDE250SV05449012500 ACCOUNT EUR: .
\nSWIFT COD: .
\n2.3 What are the delivery costs?
\nThe delivery cost depends on the address as follows: MA RA MI delivers by Fan Courier Romania via EMS service controlled by Posta Romana and your favorite courier if that is what you request.
\nIf you wish to receive your order faster, we use TNT or DHL (or your preferred courier) if that\u2019s your choice.
\nThe price will be automatically added to your order and you can see it before you pay (it is based on the size of your order).
\nIf you would like to receive samples of different materials, please email us at contact@valleventis.com.
\nPlease write in the comment box which material you prefer to receive.
\nIf you would like to receive some materials in different colors, please also email us at contact@valleventis.com and write us in the comment box which you would like to receive.
\n2.4 If I live outside the EU, do I still have to pay VAT?
\nThe final price for orders delivered outside the EU will be calculated without the local VAT.
\nPlease keep in mind that taxes in your country will be added to the order price.
\n2.5.
\nDo I have to pay customs duties and taxes if my order is shipped outside the EU?
\nYes, the customer is responsible for all separate taxes and duties applicable for orders shipped outside the EU.
\n2.6.
\nHow much are customs duties and taxes for my order?
\nCustom policies vary widely between countries.
\nPlease contact your local customs office for more information.
\nFor more information about import duties and taxes in general in your country, please contact our customer support team at contact@valleventis.com To ensure prompt delivery, customs duties and taxes imposed by your government.
\nwill be paid on your behalf.
\nvia EMS\/ courier and you will be responsible for these charges.
\nYou will receive a separate invoice from the courier for all separate charges and applicable customs fees.
\n3. Transportation 3.1.
\nDo you deliver where I live? Valleventis.com targets: Romania, Albania, Antigua and Barbuda, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Egypt, Estonia, Ethiopia, France, Ghana, India, Israel, Jordan, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Mauritania, Moldova, Morocco, Netherlands, Niger, Poland, Portugal, Qatar, Russia, Serbia, Singapore, Slovakia, Spain, Sudan, , Sudan, UK, Algeria, Central African Republic, China, Colombia, Congo (Brazzaville), Congo (Kinshasa), Cuba, Denmark, Djibouti, Indonesia, Italy, Ivory Coast, Japan, Kenya, Mexico, Mozambique, Nigeria, Norway, Pakistan, Republic of Ireland, Senegal, South Korea, Sweden, Taiwan, Tanzania, Algeria, Argentina, Brazil, Chile, El Salvador, Madagascar, Maldives, Papua New Guinea, Venezuela, Australia, New Zealand 3.2.
\nHow do you deliver orders?
\nMA RA MIl ships via EMS operated by Romanian Post or your courier.
\nyour preferred courier upon international shipping request and by Fan Courier for Romania.
\n3.3.
\nHow can I track my order?
\nAs soon as your order
\nis shipped, you will receive an e-mail notification with the tracking number 3.4.
\nIs my package insured?
\nWe insure all packages in transit from valleventis.com to the delivery address against theft and accidental damage.
\nOnce the package has been signed for, it is no longer insured.
\n3.5.
\nDo you ship on weekends and national holidays?
\nWe process and deliver orders during business hours, excluding holidays.
\nOur normal working hours are Monday to Friday between 9:00 and 18:00 (GMT +2).
\n3.6.
\nWhere will my order be shipped from?
\nOrders are shipped from Baia Mare, Romania where VALLEVENTIS studio is located.
\n3.7.
\nHow long will it take for my order to arrive?
\nItems available in stock will be shipped in 2 business days, items that are not available on immediate stock are made to order, therefore we will need 5 to 20 business days (for those with hand embroidery or special details) to fulfill your order.
\n3.8.
\nDo I need to sign for the package?
\nYou will need to sign for Fan Courier shipments (for UK) and TNT for International.
\nAll orders shipped via EMS will not require a signature from the recipient.
\n4. Returns and Exchanges 4.1.
\nWhat is your policy?
\nreturn policy?
\nWe accept returns and exchanges within 10 days free of charge.
\nReturns received outside this time frame will not be accepted.
\nValleventis.com will only accept returns on non-defective items that are in their original condition, have not been worn, altered or laundered, with all tags attached and in original packaging.
\nUpon receipt of any order without tags, please notify us immediately if you wish to return the item.
\nWe recommend that all customers thoroughly inspect garments upon delivery before removing attached tags and before removing any original packaging. Please note that we can exchange an item for the same item in a different size or other product for the same price.
\nIf you choose something cheaper, we can return the difference or, if it is more expensive, you can make a payment with the difference.
\nExchanged items can only be shipped out after the returned goods have been received and have been quality checked.
\nPlease note that the customer is only allowed to exchange an item for a different size once.
\nThereafter, the customer is responsible for additional shipping costs.
\nGoods must be returned with the completed returns form that was included with your order.
\nPlease note that unidentified returns\/exchanges will be returned to the sender.
\nMerchandise must be returned in one shipment.
\nWe reserve the right to refuse multiple returns at different times from a single order.
\n4.2.
\nWho do I contact in the event of an item being returned?
\nEmail us at contact@valleventis.com with your details.
\nand you will receive instructions by e-mail.
\n4.3.
\nCan I return discounted items?
\nNo.
\nWe do not accept returns or return requests for discounted items.
\n4.4.
\nCan I exchange an item for the same item in a different size?
\nYes, merchandise will be shipped after the returned merchandise has been received and has undergone quality control.
\n4.5.
\nWhen will I receive a refund for returned items?
\nWhen all requirements have been met, we will notify you and reimburse you for the cost of the product(s).
\nIf you fail to meet any of these requirements, you will be notified and will have the option to take the goods back.
\nHowever, we are not responsible for additional shipping costs.
\nIf you refuse to accept returned goods, we reserve the right to retain the item and the appropriate amount paid.
\nA time frame of anywhere between 10-14 days should be calculated for receipt of returned merchandise and the return\/refund process.
\nThe refund time depends on the credit card used.
\nPlease note that the refund will only be issued to the credit card used for the order.
\nNormally the credit will appear within two months.
\nIf the recipient of the product does not match the purchaser of the product, a credit will be refunded to the original purchaser and credit card holder.
\nRefunds for payments made by wire transfer usually occur within 10-14 days.
\nRefunds will only be issued to the same account from which the wire transfer payment was made for the order.
\nPlease note that shipping charges will not be refunded.
\nPlease note that store credit is non-transferable, non-refundable and does not expire.
\nPlease note that international customs duties are not refunded for transfers outside the European Community (EU). For any further questions regarding RETURNS AND EXCHANGES, please contact us at ccontact@valleventis.com. \u00a0\u00a01. Order<\/strong> 1.1.
\nHow do I place an order on valleventis.com?
\nYour perfect outfit for daily office hours, a night out or cocktail party is now just a few clicks away, if you chose to shop online.
\nYou can shop online by item (or check out the latest designs in NEW IN tab) or you can follow our suggestions and shop by category (dresses, tops, shoes, accessories, etc.), using the product filters provided.
\nYou can find as well categories as shoes, bags, accessories (including jewelry), gifts suggestions, lifestyle (for unique interior and object design pieces) or bridal (you can order a custom made dream dress and maids of honor or the unique accessories available from stock).
\nClick on the image or to access the product detail page for specific information and sizing options for the selected product or write to us for special requirements or custom made orders by clicking the \u201ccontact us\u201d button on the top right corner.
\nPlease note that prices shown are in EUR or RON, and they include VAT.
\nAdditional shipping costs will be added to your final purchase price at checkout.
\nIf you are purchasing outside the EU, prices will be linked to the current exchange rate and displayed in an approximate value.
\nThe final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day you make the payment or your bank processes the transaction.
\nTo add a product to your cart, first select your size (if applicable) and click on \u2018Add to cart\u2019.
\nReview the item(s) in your shopping cart.
\nYou have the option to delete items by clicking on \u2018Remove item\u2019.
\nYou may click on \u2018Return to store\u2019 to continue browsing, or if you are ready to checkout, click on \u2018Checkout\u2019.
\nFinalize your purchase.
\nFor non-registered customers, please complete the \u201cBilling Address\u201d form.
\nMake sure you fill out all fields marked with *.
\nIf you have already registered with us, simply log in using you e-mail address and the password you created for the account.
\nThe payment can be made through credit or debit card or wire transfer.
\nPlease carefully read our Terms and Conditions before placing your order, as every time you place an order with us, you will need to confirm to have read and agree to them.
\n1.2.
\nHow do I find the right size for you?
\nValleventis sizing is French.
\nPlease click on \u2018Size guide\u2019 for each individual item for specific sizing details.
\nPlease check the size chart and find your size accordingly.
\nAlso, for specific designs or custom made orders, you might need to take your size following the directions on the chart.
\n1.3.Can I send an item as a gift?
\nYes, simply mention the new shipping address in the comments field.
\n1.4.How do I know that my order was successfully placed?
\nAfter a few minutes you will receive an order confirmation to your e-mail address when your order is placed successfully.
\n2. Payment 2.1.
\nWhich payment methods do you accept? You may pay your order through credit or debit card or wire transfer.
\n2.2.
\nWhere do I send wire transfer payments to?
\nPlease make payments to: S.C. IRIS SIMARA S.R.L. | VAT No: 42075009 | J24\/4\/2020 Tel: 0743 062 419 , email: contact@valleventis.com BCR BAIA MARE ACCO RO: RO60BRDE250SV05449012500 ACCO EUR: .
\nSWIFT COD: .
\n2.3.
\nWhat are your shipping rates?
\nShipping rates depend on your shipping address as follows: Valleventis ships through Fan Courier of Romania and via EMS Service operated by the Romanian Poste and your favorite courier on request.
\nIf you would like to receive your goods faster, we use TNT or DHL (or your favorite courier) on request.
\nThe price will be automatically added to your order and you can see it before you checkout, and it\u2019s based on the weight of the order.
\nIf you would like to receive samples of fabrics in different colors please send us a request on contact@valleventis.com.
\nPlease write in the observation box which samples you prefer to receive.
\n2.4.
\nI live outside the EU.
\nDo I still have to pay VAT?
\nFinal purchase price for orders shipped outside the EU will be calculated without local VAT.
\nPlease note, that duties for your country will be in your charge.
\n2.5.
\nDo I have to pay custom duties and taxes if my order is shipped outside EU?
\nYes, the customer is responsible for all applicable custom duties and taxes for orders shipped outside the EU.
\n2.6.
\nHow much are the custom duties and taxes for my order?
\nCustom policies vary widely between countries.
\nPlease contact your local customs office for further information.
\nFor further information about import taxes as well as taxes in general in your country, please feel feel contact our Customer Care team on contact@valleventis.com.
\nTo ensure quick delivery to you, any custom duties and taxes imposed by your government will be paid for on your behalf by our ems\/courier and you will be responsible for these charges.
\nYou will receive a separate invoice by the courier for any applicable custom duties and taxes.
\n3. Shipping 3.1.
\nDo you ship to where I live?
\nValleventis.com ships to: Romania, Albania, Antigua and Barbuda, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Egypt, Estonia, Ethiopia, France, Ghana, India, Iran, Israel, Jordan, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Mauritania, Moldova, Morocco, Netherlands, Niger, Poland, Portugal, Qatar, Russia, Serbia, Singapore, Slovakia, Spain, Sudan, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom (UK), Algeria, Central African Republic, China, Colombia, Congo (Brazzaville), Congo (Kinshasa), Cuba, Cuba, Denmark, Djibouti, Ecuador, Finland, Gabon, Germany, Greece, Guinea, Hong Kong, Hungary, Indonesia, Italy, Ivory Coast, Japan, Kenya, Mexico, Mozambique, Nigeria, Norway, Pakistan, Republic of Ireland, Senegal, South Korea, Sweden, Taiwan, Tanzania, Thailand, United Arab Emirates, United States (US), Vietnam, Algeria, Argentina, Brazil, Chile, Chile, El Salvador, Madagascar, Maldives, Papua New Guinea, Venezuela, Australia, New Zealand.
\n3.2.
\nHow do you ship your orders? Valleventis.com ships via EMS operated by the Romanian Post or your favorite courier on request for international shipments and via Fan Curier for Romania.
\n3.3.
\nHow can I track my order?
\nAs soon as your order is shipped, you will receive an email notification with a tracking number.
\n3.4.
\nIs my package insured?
\nWe insure all packages in transit from valleventis.com to the delivery address against theft and accidental damage.
\nOnce the package has been signed for, it is no longer insured.
\n3.5.
\nDo you ship on weekends and national holidays?
\nWe process and ship orders during our business hours, excluding holidays.
\nOur normal business hours are Monday to Friday 9:00am to 6:00pm (GMT +2).
\n3.6.
\nWhere will my order be shipped from?
\nOrders are shipped from Baia Mare, Romania where Valleventis.com studio is located.
\n3.7.
\nHow long will it take for my order to arrive?
\nThe articles available on stock will be shipped in 2 working days, the ones that are not available on immediate stock are custom made, so we will need from 5 up to 20 working days (for the ones that has hand embroidery or special details) to produce your order.
\n3.8.
\nDo I need to sign for the package?
\nYou will need to sign for shipments via Fan Curier (for Romania) and the ones via TNT for International.
\nAll orders shipped via EMS will not require a signature from the recipient.
\n4. Returns and Exchanges 4.1.
\nWhat is your return policy?
\nWe accept returns and exchanges within 10 days free of charge.
\nReturns received outside the above time frame will not be accepted.
\nValleventis.com will only accept returns on non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached AND in its original packaging.
\nUpon receipt of any order without tags please notify us immediately if you wish to return the item.
\nWe strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
\nPlease note that we can exchange an item for the same item in a different size or another product with the same price.
\nIf you chose something something cheaper, we can return the difference or if it\u2019s one more expensive, you can make a payment with the difference.
\nExchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
\nPlease note that the customer is allowed to exchange an item for a different size only once.
\nThereafter, the customer is responsible for additional shipping costs.
\nThe merchandise must be returned along with the completed Returns Form that was included with your order.
\nPlease note that unidentified returns\/exchanges will be returned to the sender.
\nThe merchandise must be returned in one mailing.
\nWe reserve the right to refuse multiple returns at different times from one order.
\n4.2. Who do I contact in case of return of an item?
\nSend us an email at contact@valleventis.com with your order details and you\u2019ll receive the instructions by email.
\n4.3.
\nCan I return sale items?
\nNo.
\nWe do not accept returns or refund request for sale items.
\n4.4.
\nCan I exchange an item for the same in a different size?
\nYes, the goods will be dispatched after the returned goods have been received and undergone a quality control check.
\n4.5.
\nWhen will I receive a refund for returned items?
\nWhen all requirements have been met, we will notify you and refund the cost of the product(s).
\nShould you fail meet any of these requirements, you will be notified and may have the possibility to have the merchandise returned to you.
\nWe are, however, not responsible for any additional shipping costs.
\nShould you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.
\nA time frame of anywhere between 10-14 days should be calculated for the receipt of your returned merchandise and the return\/refund process.
\nThe refund time frame depends on the credit card used.
\nPlease note that the refund will only be issued to the credit card used for the order.
\nNormally credit appears within two months.
\nIn case the recipient of the product does not correspond with buyer of the product, a credit will be refunded to the original buyer and credit card holder.
\nWire transfer refunds usually take place within 10-14 days.
\nThe refund will only be issued to the same account from which the wire transfer payment was made for the order.
\nPlease note that shipping costs will not be refunded.
\nPlease note that store credit is non-transferable, non-refundable and does not expire.
\nPlease be aware that international customs duties are not refunded for shipments outside the European Community (EU).
\nFor any further questions regarding our RETURNS AND EXCHANGES, please contact us at contact@valleventis.com <\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text]FAQ EN and EN1.Order 1.1 How do I order something on valleventis.com? The perfect clothes for the office, a night out on the town or parties are now just a…<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3563","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/valleventis.com\/en\/wp-json\/wp\/v2\/pages\/3563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/valleventis.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/valleventis.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/valleventis.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/valleventis.com\/en\/wp-json\/wp\/v2\/comments?post=3563"}],"version-history":[{"count":2,"href":"https:\/\/valleventis.com\/en\/wp-json\/wp\/v2\/pages\/3563\/revisions"}],"predecessor-version":[{"id":3565,"href":"https:\/\/valleventis.com\/en\/wp-json\/wp\/v2\/pages\/3563\/revisions\/3565"}],"wp:attachment":[{"href":"https:\/\/valleventis.com\/en\/wp-json\/wp\/v2\/media?parent=3563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}