RETURNS Customer has changed their mind for no reason or sizes have not been transmitted correctly Products sold under the Valleventis brand are made to order, according to specifications configured by customers – such as colors and sizes.
No order can be placed before the sizes and colors (if more than one) have been transmitted and selected by the customer.
Products made according to the customer’s specifications and/or clearly personalized will not be returned on the grounds that the wrong sizes have been transmitted or that the customer has changed his/her mind in the meantime.
According to art 2.
Of GEO 34/2014 are “products made according to customers’ specifications – any products that are not prefabricated, made on the basis of individual choice or customers’ decision” and which, according to art. 16 of GEO 34/2014, are exempted from the right of withdrawal: “are exempted from the right of withdrawal provided for in art. 9-15 with regard to distance and off-premises contracts the following: c) the supply of products made to the specifications presented by consumers or clearly personalized;” However, given that we want to fully satisfy and please our customers, the purchased products may be returned for modification in the event that they do not correspond in terms of size, but also if this is possible in terms of materials and products.
In the event that the products purchased have quality or manufacturing defects, they may be returned either with a request for replacement of the product with an identical one or with a request for the amount of money paid for the product.
Any notification of manufacturing defects after a period of more than 3 days after receipt of the products is considered to be expired. Returns Procedure If you wish to return or modify a Valleventis product you must inform us of this within 30 days of the date of receipt of the product by completing the Returns Form in your account on our website.
After analyzing the request, we will confirm the details of the return resolution.
Products must be shipped within a maximum of 5 days from receipt of the confirmation e-mail.
Note: Products will only be returned to the address indicated on the Return Form via the return method selected at the time of completing the return form.
Return shipping charges will be the responsibility of the customer requesting the change.
Products will be returned in the form in which they were shipped to customers within 5 business days from the date of transmittal of acknowledgment of receipt of the return request.
Returns will NOT be accepted for products that: – have been used / worn – returned products must be unused, with no signs of physical wear or damage – are not labeled and not properly packaged – it is preferable that products are returned in the packaging in which they were delivered We reserve the right to accept or refuse the return only after the products have been checked for quality and the alleged defects in quality or workmanship have been confirmed. Upon receipt of the return, customers will be informed in writing about the receipt of the parcel and will be sent the following information: – the deadline for changing the products in case of a request for a change of size – confirmation of the refund and the method of refund in case of quality defects or manufacturing defects, respectively confirmation of product replacement – the reason for refusal and justification for accepting the return Refund of product value If the return is settled by refund of the product value / exchange with products in stock, the following charges will not be refunded: – standard or express delivery charge (including in the case of promotions relating to the delivery charge) – bank charges Refund of the product value, except for charges withheld by the bank (in the case of payments made on delivery or by bank, to the account confirmed by the customer in writing within a maximum of 10 working days after receipt and verification of the product in the factory.
Payment methods Below we present all possible methods of payment for purchases made in the online store www.valleventis.com.
All payment methods are very convenient and secure.
You can choose the payment method that suits you best on the checkout page. Netopia Payments – payment at the time of placing the order possibility to pay by credit or debit card Visa, MasterCard or Maestro secure, encrypted payment made through the “3-D Secure” system 24/7 availability payment registration and order transmission for fulfillment immediately after payment Payment cards accepted: Mastercard, Maestro, Visa, Visa Electron Payment will be made by cash on delivery, or online by bank card through Netopia Payments (Visa/Visa Electron/Maestro/MasterCard).
The Netopia payment interface, leader in Romania for bank card payments, uses the latest 3-D Secure technology.
Payments with cards issued under Visa and MasterCard (Visa/Visa Electron and MasterCard/Maestro), are made through the “3-D Secure” system developed by the organizations that provide online transactions with the same level of security as those made at the ATM or in the physical environment, at the merchant and bank data is encrypted (SSL security certificate) and therefore does not circulate freely on the Internet.
– “3-D Secure” primarily ensures that no information related to your card is transferred or stored, at any point in time, on the store’s servers or on the payment processor’s servers, this data is directly entered into the Visa and MasterCard systems.
No additional transaction fees are charged.
To complete the transaction correctly, the transaction authorization data must be entered into the Netopia Payments payment system.
If the card is associated with an account in a currency other than RON, transactions are carried out in lei, at the exchange rate of the issuing bank for the card.
Card data processing is done exclusively through the Netopia Payments payment platform.
www.valleventis.com does not request or store any card details. Payment in cash/ cash on delivery When the courier delivers the ordered product you will hand over to the courier the amount corresponding to the order.
The amount of the reimbursement will be the one communicated to you at the time of placing the order and will also be mentioned on the invoice accompanying the goods (at the time of receipt or later by e-mail).
Happy shopping! Customer Relations For any suggestion, recommendation, remark, we invite you to write to us at: – contact@valleventis.com – or to contact us at +40 743 062 419 from Monday to Friday, between 08:00-16:00.
Fiecare piesă reflectă atenția noastră pentru detalii și dorința de a aduce pe piață produse care îmbină minimalismul sofisticat cu o estetică modernă, dar care își păstrează identitatea în timp.
